Cancellation Policy. 

 

Your appointments are very important to our Stylists, and are reserved especially for you, we understand that sometimes scheduling adjustments are necessary; therefore, we respectfully request at least 24 hours'notice for cancellations.

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We will require your credit card number for Permanent-Straightening or Bleach Color & Keratin Treatment to secure your appointment at this moment. In the future, all the chemical services will require a credit card.  Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.  

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Since the services are reserved for you personally, a Cancellation fee will apply. 

• Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount. 

• "NO SHOWS" will be charged 100% of the reserved service amount. 

• Appointments made within the 24-hour period that need to be cancelled, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount. 

• Any multiple services or combos must be held with a credit card.  Multiple services or combos not canceled 24 hours in advance will be charged 100% of the reserved service amount. 

 

Confirmation calls are a courtesy, we will call and confirm your service appointments two business days prior to your appointment date.  If we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee. 

 

Thank you for your cooperation. Chura Hair Salon